The Problem:

• At the individual level

  • Staff is feeling stressed and frustrated. Some may be feeling hopeless, cynical, stuck, or crippled that things won’t change.

  • Decreased morale, engagement, and motivation

  • Longer-term impacts and concerns are that people may be on the path of burnout

• At the team level

  • There is a culture of distrust, weak on accountability, and teammates are not feeling psychologically safe 

  • People may be avoiding each other or interacting minimally when the team needs to communicate openly

  • Silos are present and information is not being freely shared amongst teams

  • Longer-term concerns are that teams may be on the path towards a toxic culture

• At the organization level

  • Potential risks of poor or mediocre results or negative impacts on customer or client care

  • The ability to retain high-quality talent may be impacted and the development of future leaders stunted

  • In extreme cases, there may be concerns that the organization is not delivering on its mission at the desired high quality